Customer Service

CUSTOMER SERVICE

phone: 949.207.3334
fax: 949.606.1939
hello@shopknotty.com

 

ORDERS

For orders placed Monday-Friday, please allow 3-7 business days for normal delivery. For any questions, comments or concerns regarding your order, please email us at hello@shopknotty.com


RETURN POLICY

If you are not completely satisfied with your purchase, we will do whatever is needed to help insure your complete satisfaction with your experience at shopknotty.com. For information or questions regarding returns, please contact us at hello@shopknotty.com

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shopknotty.com and send your item to: 351 Shipyard Way Newport Beach California US 92663.

Shipping
To return your product, you should mail your product to: 351 Shipyard Way Newport Beach California US 92663. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

GIFT CARDS

To purchase a Knotty Gift Card, please email us at hello@shopknotty.com with the amount that you would like to purchase, and we will send you an invoice for payment completion. Knotty Gift Cards are subject to the following terms and conditions: Gift Cards are in US Dollars and do not expire. Gift Cards may not be returned or redeemed for cash.  If your order is less than the value of your Gift Card, the remaining balance will be credited to your Gift Card code. Knotty is not responsible if a Gift Card is lost, stolen or used without permission. Knotty reserves the right to cancel a Gift Card if such action is necessary. Sales tax and shipping is applicable on any items purchased with a Gift Card.

 

PRODUCT CARE

Each Knotty product is handmade and have slight variations that make each piece unique. To extend the life of your products, do not wash them and remove before showering or swimming.

 

PRIVACY POLICY

Coulter Collective LLC shares your concerns about the protection of your personal information online. This Privacy Policy discloses our practices regarding the collection and use of information through our website, www.shopknotty.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by contacting us at hello@shopknotty.com with "REMOVE" in the subject line. You may update or change the personal information Knotty has collected by sending an email to hello@shopknotty.com. All order information sent to shopknotty.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. 
If any provision of the Terms of Use is held unenforceable or invalid, such provision will be removed without affecting any other provision and the remaining provisions will continue to be valid and enforceable and construed in accordance with applicable law as nearly as possible to reflect the original intentions of Knotty to enforce any provision of the Terms of Use shall not be construed as a waiver of any provision or right.

 

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping? YES! Free Shipping for U.S. orders over $10.00 and international orders over $20.00.

How long after I place my order will it be shipped? Orders are typically shipped within 48 hours. Please allow 3-5 days for normal delivery in the United States.

Do you ship internationally? YES! We ship to anywhere in the world. Please allow up to 15 business days for International delivery.

Does Knotty do custom requests? YES. The creative team at Knotty would love to work with you to create custom products. Custom jewelry and hair accessories are a great way to promote your business, organization or team. The possibilities of what can be created custom for you are only limited by your imagination! Please keep in mind that custom orders can take up to 90 days from date of first contact to completion. This depends on the level of customization & quantity. Minimums will apply. Contact us at sales@shopknotty.com to get started on designing your exclusive custom products today!

How do I care for my Knotty accessories? Each Knotty product is handmade and has slight variations that make each piece unique. To extend the life of your products, do not wash them and remove before showering or swimming.

What is a hair tie? A hairtie is used to fasten hair into a hairstyle - usually a pony tail. Hair ties are useful in securing one's hair back to keep it away from the face and to give some style to the hair. Knotty ties are simple and versatile hand-made hair ties that can also be worn as a bracelet! Knotty hair ties are a modern replacement for scrunchies and don't leave a crease or dent in your hair. Knotty hair ties are also gentle on all hair types including wigs and stretch to support any hairstyle including a pony tail, bun, top knot, updo... the possibilities are endless! Knotty hair ties will not fray on the ends like many other similar products.

What is a headband? A headband is used to keep hair away from the face. Knotty headbands are similar to Knotty hair ties in that they do not leave a crease in your hair and are gentle on all hair types including wigs! Knotty headbands will not give you a headache from being too tight while staying securely fastened to your head. Knotty headbands will not fray on the ends like many other similar products.

How can I stay updated and connected with Knotty? We would love for you to stay connected with us and get exclusive access to new releases, special promotions, and sales! First, you can sign up with our newsletter on the homepage of shopknotty.com to stay connected. Also, be sure to follow us on Instagram, Facebook, Twitter, Pinterest & Polyvore! Show us how you style your Knotty products on your social media profiles - be sure to mention us in your post so we can be inspired by your style & maybe even re-post on our page! Following us on social media also allows you to participate in our giveaways and be a part of our virtual team by voting on new styles and much more! Knotty Instagram @knottyaccessories Knotty Twitter @shopknotty Knotty Facebook Facebook.com/shopknotty Knotty Pinterest pinterest.com/shopknotty